The National Communities Resource Centre (NCRC) is part of the Regenda Group and provides training for tenants, residents and front-line staff.
This privacy notice tells you what to expect when NCRC collects personal information. It applies to information we collect about:
The General Data Protection Regulation (GDPR) and Data Protection Act (2018) sets out rules for processing personal information we hold about you. This states that those who record and use personal information must ensure that it is handled properly. We are required to ensure that personal information is:
The Information Commissioner’s Office (ICO) is responsible for regulating, enforcing and promoting good practice and transparency in the access and use of personal information.
Organisations must notify the ICO of all the purposes for which they will be processing information. We are happy to supply you with a copy of the notification upon request or you can contact the ICO by calling 0303 1231113, or writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
You can find out more information online at www.ico.org.uk.
We collect personal information to keep you updated on events and services and to ask for your thoughts. This typically includes collecting the following information:
We will collect your information if you have signed up for one of our events if you have had contact with a staff member or provided your details as part of an enquiry.
NCRC collects this information to manage events and may contact you to:
If you have consented to receive updates you can opt-out at any time.
We will not share your personal information without your consent or allow you to do so by law. We are legally required to share information in the following circumstances:
NCRC has robust data retention guidelines in place and all records are regularly reviewed and cleansed.
Information is held in paper files and on our computer systems. Not all members of staff are able to access this information, only those who need to.
8.1 The Marketing and Communication Team may collect the following types of personal data at events:
We may also collect:
8.2 We may collect your personal data in a number of ways:
8.3 What is our lawful basis to obtain and use this personal data?
When we collect and use your personal information we rely on the following lawful basis:
8.4 What does the communications and marketing team use your information for?
We use your information and images to promote services across the Regenda Group.
Images and footage may be published on any of the following channels:
The images/footage will often be accompanied by the details of your story; however, we will not use personal details or the full name of any individual in an article.
If you no longer wish for your image or personal information to be used, please contact us and ask us to remove them from the archive. Please note that we will be unable to remove any images or content in printed materials or video footage if it has already been produced or remove images and quotes that have already been published by the media.
10.1 Right of access to your data
If we hold personal information about you, you have the right to ask us:
We have one month from the date we receive your request to provide you with the information.
10.2 Right to rectification
If you think that NCRC is holding incorrect personal information about you, you have the right to have this personal information amended.
Once you have advised NCRC of the details of the incorrect data and the required amendments, your data will be updated within 30 days. If your personal data cannot be amended, NCRC will advise you in writing why this is the case.
10.3 Right to be forgotten and restriction of processing
You have the right to be forgotten and ask us to erase your personal information. You also have the right to restrict the processing of your personal data. This means that NCRC cannot further process your data, for example, we cannot share your data with a third party.
Regenda Homes is the data controller for the information you provide during the employment recruitment process. If you have any queries about the process or how we handle your information, please contact us.
The following explains how Regenda uses the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
11.1 What information do we collect?
We collect information the following information as part of the application process:
11.2 Why do we collect this information and who do we share it with?
We use your details and information so that we can assess your suitability for employment with us and carry out statistical analysis. Information you provide as part of your job application will be:
If you are successfully recruited, we will upload your details to our HR system, Cascade.
11.3 How can you access the information we hold about you?
If you choose to register on our recruitment website, hosted by Networx recruitment you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using a secure login.
You have the following rights in relation to the way in which we deal with your personal data:
Where you exercise your right to object or withdraw your consent, we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
11.4 Conditional offer
If we make a conditional offer of employment, we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.
You will therefore be required to provide:
If we make a final offer, we will also ask you for the following:
11.5 Health management
Corazon provides our Occupational Health service. If we make you a conditional offer, we will ask that you complete a questionnaire which will help to determine if you are fit to undertake the work that you have been offered or advise us if any adjustments are needed to the work environment or systems so that you may work effectively.
We will send you a form to complete and return directly to Corazon. The information you provide will be held by Corazon who will provide us with a fit to work certificate or a report with recommendations. You are able to request to see the report before it is sent to us. If you decline for us to see it, then this could affect your job offer. If an occupational health assessment is required, this is likely to be carried out by Corazon.
11.6 Fleet and mileage claims
The organisation is required to undertake statutory checks to ensure vehicles that our staff drive on behalf of the company is roadworthy. To achieve this, we require staff to provide the following documents:
This information is collected to ensure that any mileage payments paid to employees are done so in accordance with health and safety legislation, which requires us to ensure all travel undertaken for the business is compliant.
In addition, we carry out checks on all staff’s licenses through the DVLA to ensure they are legally able to drive both their own and company vehicles. This information includes:
This information is used to ensure all drivers are legally entitled to drive. In addition, we use this data to monitor staff who have more than 6 penalty points on their driving license.
11.7 How long is the information retained for?
If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.
Equal opportunities information is retained for 6 months following the closure of the campaign for unsuccessful candidates. Successful candidates’ data will be stored via the Cascade system.
NCRC tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of NCRC’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can contact us at firstname.lastname@example.org
We keep our privacy notice under regular review. This privacy notice was last updated on 11 December 2020.
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The Regenda Group
42 Henry Street
Liverpool L1 5AY
Telephone: 0151 703 3000